Return and refund
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Returns & Order Info
We have a limited return policy on our products as we do not restock returned goods. We want to ensure you are happy with your product, so please review our return policy and contact us.
We will be happy to take unopened, unused products within (14) days from delivery date. Not all items are eligible to return. Upon receiving products, we have the right to deny full refund if we find that the condition of the item was misrepresented.
Non refundable items include but not limit to
All machines, blades, needle cartridges (unless sealed), pigments, critical tattoo supply products & more. If you are uncertain please email info@islaybrowsupplies.com
All orders over $200 will be subject to a 10% restocking fee.
Warranty or defective products:
In the event of a defective product, please reach out to us at info@islaybrowsupplies.com and we will replace product and/or warranty out product.
Return process:
To initiate a return please email us at info@islaybrowsupplies.com to obtain a return authorization number. Once you receive your return authorization number, please display it legibly on the outside of the box. Please also include the return authorization number with invoice in the package. Any inquiries for returns will not be considered after 30 days.
We are not liable for lost packages. We recommend that you use a trackable shipping service and adding shipping insurance for your protection.
Shipping and handling charges are non-refundable. If you received free shipping, we will deduct $10 from your refund total. We will only refund for the cost of the item that was approved. Once we receive returned product, please allow up to 14 days for refund to be credited back before contacting us.
Product Damage in Shipment:
If your product was damaged from shipping, please contact us within 24 hours to initiate a return and include photos of packaging.
Exchanges Within (14) days:
If you would like to exchange a product, please reach out to us at info@islaybrowsupplies.com. You will have to pay the difference (if applicable) and any extra shipping charges.