Most frequent questions and answers

To track your order, you can check your confirmation e-mail after placing an order or you can log into your account. If you do not see an email please check your spam/junk/promo folder.

Yes, we offer our affiliates a 15% off coupon. You can apply to become an affiliate under our PARTNER tab.

Most orders are shipped out within 24 hours. If your order has not been shipped yet, we can refund it. Please contact us ASAP at info@islaybrowsupplies.com

If your order has not been shipped yet we can change it. Please contact us ASAP at info@isaybrowsupplies.com.

YES! We offer worldwide shipping. Customs duties may apply. Please check with your countries laws and regulation as some products may be prohibited in your country.

Standard shipping shipped in U.S. is free for orders over $200. For orders under $200, you can select carrier rates or our flat rate cost.

Shipping to Canada is free for orders over $250USD.

We are sorry to hear that. Please check around your porch or on the side of your house. If you cannot find it, please allow 24 hours to ensure USPS/UPS is not late. Please file a missing mail report and contact us at info@islaybrowsupplies.com

Please contact us right away so we can change it before your order is processed. If it gets shipped to the wrong address, we hope that it gets returned to us. At that point we can resend your products at your expense.

You can log into your account and see it under orders. You can also email us atinfo@islaybrowsupplies and we would be happy to resend it to you.

We are happy to accept returns on NEW and unopened products within 14 days. Some items are excluded from refunds such as machines/ select needles/ critical battery and pigments.

Oh no! Please contact us within 3 days from delivery date!

We currently offer Monica Ivani pigments, Perma Blend, Brow Daddy, Tina Davies and Evenflo.

For cleo support email cleo@browdaddy.com

For nano pen 2 support please email info@serenepmu.com

For mast machine support please email lisa@wjxtattoo.com

Cleo 6 mo warranty.

Mast & Nano Pen 2 has a 1 year warranty through manufacture.

We have suppliers all over the world! We know that we cannot find the best products from just one supplier. We did a ton of product sampling before we chose our partners.

Absolutely! All of our products are vegan and cruelty free. That does not mean you may not be allergic to a certain ingredient. Please perform a patch test beforehand. Make sure to follow the directions. All of our products are designed for professional use only!

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