Faq
Where is my order?
To track your order, you can check your confirmation e-mail after placing an order or you can log into your account. If you do not see an email please check your promo/spam and junk folder before emailing us.
Do you offer discounts?
Yes, we offer our affiliates a 15% off coupon. You can apply to become an affiliate under our PARTNER tab.
Am I able to cancel my order?
Most orders are shipped out within 24 hours. If your order has not been shipped yet, we can refund it. Please contact us ASAP at info@islaybrowsupplies.com
Can I change my order?
If your order has not been shipped yet we can change it. Please contact us ASAP at info@isaybrowsupplies.com.
Do you ship international?
YES, customs charges may be applicable. Please check with your countries laws before placing an order. Some products such as critical battery pack may not be shipped via AIR to you.
How much is shipping?
U.S. Shipping is free for orders over $200. For orders under $200 you have a flat rate option between $6.99-$19.99. You can also now select carrier rates if you choose to. Shipping to Canada is free for orders over $250USD.
My tracking number shows it's been delivered, but I did not receive it.
We are sorry to hear that. Please check around your porch or on the side of your house. If you cannot find it, please allow 24 hours to ensure USPS/UPS is not late. You can file a missing mail report through usps and get in touch with us. You can contact us at info@islaybrowsupplies.com
What if the address on my order is wrong?
Please contact us right away so we can change it before your order is processed. If it gets shipped to the wrong address, we hope that it gets returned to us. At that point we can resend your products at your expense.
How can I get my invoice?
You can log into your account and see it under orders. You can also email us at info@islaybrowsupplies and we would be happy to resend it to you.
What is your return policy?
We are happy to accept returns on NEW and unopened products within 14 days. Some items are excluded from refunds. Customer is responsible for returned shipping costs.
What if I was sent the wrong item or missing an item?
Oh no! Please contact us within 3 days from delivery date!
What pigments do you offer?
We currently offer Monica Ivani Pigments, Tina Davies, Evenflo Colours, Perma blend & Brow Daddy.
My machine stopped working!
For cleo support email cleo@browdaddy.com
For nanopen 2 support email info@serenepmu.com
For dragonhawk mast support please email lisa@wjxtattoo.com
Cleo comes with a 6 month warranty. Mast products 1 year through manufacture and nanopen 2 comes with 1 year.
Where are your suppliers?
We have suppliers all over the world! We know that we cannot find the best products from just one supplier. We did a ton of product sampling before we chose our partners.
Are your products safe?
Absolutely! All of our products are vegan and cruelty free. That does not mean you may not be allergic to a certain ingredient. Please perform a patch test beforehand. Make sure to follow the directions. All of our products are designed for professional use only!